Refund Policy

Detailed Policy by Service

1. Personal Shopping

We purchase products from Chinese e‑commerce platforms (Taobao, 1688, Tmall, JD.com, etc.) on your behalf.

Before we place the order
If you change your mind before we purchase from the Chinese seller, you can request a full refund (product cost + service fee). We haven't placed the order yet, so a full refund is available.

Within 48 hours after we place the order
If you change your mind within 48 hours of our order placement, we will do our best to cancel the order with the seller and issue a full refund.

⚠️ Please note: Some sellers may have already processed or shipped the order, so cancellation is not guaranteed. If cancellation is successful, we will refund you in full. If the seller has already shipped, we will inform you and the order will proceed.

After 48 hours of order placement
Once 48 hours have passed, the seller has likely started processing or shipping the order. We cannot guarantee cancellation. No refund or cancellation is accepted after this window.

After delivery – No quality issue
We are a shopping service, not the product manufacturer. We do not accept returns or exchanges for change of mind, dislikes, or fit issues.

After delivery – Quality issue
We will contact the seller on your behalf to arrange a return, exchange, or refund. The final outcome depends on the seller's policy. We will keep you informed throughout the process.

2. Business Sourcing

We help businesses source products from Chinese suppliers — including supplier research, negotiation, sample coordination, production follow‑up, and quality control.

Custom products
Once you confirm the final design and production begins, the order is non‑refundable (unless there is a quality issue).

Non‑custom products

• Before we place the order with the supplier: If you change your mind before we place the production order, you can request a full refund.
• Within 48 hours after we place the order: If you change your mind within 48 hours of our order placement, we will do our best to cancel the order with the supplier and issue a full refund. Cancellation is not guaranteed — it depends on the supplier's processing speed.
• After 48 hours of order placement: Once 48 hours have passed, the supplier has likely started processing or production. No refund or cancellation is accepted after this window.

Before shipment
We conduct a quality inspection before shipping and will inform you of the results:

• ✅ No quality issues → we ship the order.
• ❌ Quality issues found → we will discuss the best solution with you (rework, replacement, or refund).

After delivery – No quality issue
No returns or exchanges.

After delivery – Quality issue
We will assist in communicating with the supplier. The final resolution depends on the supplier's policy.

3. Custom Jewelry

We create custom‑made, bespoke, or personalized jewelry pieces based on your approved design.

Before design confirmation
If you change your mind before confirming the final design, you may request a refund (minus any design consultation fees already incurred).

After design confirmation (production started)
Once you confirm the final design, production begins. The piece is made specifically for you. No refund is accepted at this stage (unless there is a quality issue).

After delivery – No quality issue
The piece is made exactly according to your approved design. No returns or exchanges.

After delivery – Quality issue
We stand behind our craftsmanship. If the piece has a verified quality issue (e.g., stone loss, metal cracks, wrong metal color, wrong size, or obvious defects), we will offer a free repair, remake, or refund depending on the specific situation.

What Counts as a "Quality Issue"?

✅ Quality issues include:

• Missing or loose stones (upon delivery)
• Metal cracks, breaks, or structural defects
• Wrong metal color, wrong size, or incorrect design elements (deviating from the approved design)
• Obvious craftsmanship defects

❌ Not considered quality issues:

• Personal dislike or "doesn't look as expected" (if it matches the approved design)
• Slight scratches or wear after the item has been worn
• Natural variations in stones or materials
• Normal wear and tear

Claim Window & How to Submit

Quality issue claims must be submitted within 7 days of receiving the item. After this period, we may not be able to process your request.

How to submit a claim:

1. Contact us at [your email address] within 7 days of delivery.
2. Provide your order number and a clear description of the issue.
3. Attach clear photos or videos showing the defect.

We will respond within 48 hours and guide you through the next steps.

Contact Us

If you have any questions about this Refund Policy, please contact us at:

📩 hello@tigersourcing.net
⏱️ Response within 48 hours

Important Notes

• "48‑hour window" starts from the moment we successfully place the order with the seller/supplier, not from the time you pay us.
• Cancellation depends on the seller's/supplier's processing speed and is not guaranteed. We will always try our best to assist.
• For Personal Shopping and Business Sourcing, our role is to assist in communicating with the seller/supplier — we do not guarantee the final outcome, as it depends on the third party's policy.