How It Works：Your Custom Journey

Core Process Steps

1. Submit Your Request
  • Description: Submit your custom jewelry request and product details through our form or email
  • Estimated Time: Immediate
  • What You Do: Fill in the custom order form with your design ideas, diamond preferences, size, and other specifications
  • What We Do: Receive and review your request, confirm all information is complete
2.Receive a Quote
  • Description: We review your requirements and provide a transparent price quote
  • Estimated Time: 1-2 days
  • What You Do: Review and confirm the quote
  • What We Do: Calculate cost based on your specifications and provide a detailed quote
3. Pay Deposit
  • Description: Pay the €200 deposit to secure your spot in our design queue
  • Estimated Time: 7 days
  • What You Do: Pay the €200 deposit
  • What We Do: Confirm payment and schedule your project
4. Design & Drawing
  • Description: Our designers create a CAD rendering of your custom piece
  • Estimated Time: 7 days
  • What You Do: Wait for the design, prepare your feedback
  • What We Do: Create CAD design and submit for your review
5.Design Approval
  • Description: You review the CAD design and approve it (or request revisions)
  • Estimated Time: Immediate
  • What You Do: Review the CAD, approvel or request changes
  • What We Do: Receive approval, finalize design, arrange production
6. Production
  • Description: Our master jewellers handcraft your piece with precision
  • Estimated Time: 7-14 days
  • What You Do: Wait for production
  • What We Do: Crafting, setting, polishing - your piece comes to life
7. Final Review
  • Description: We take photos and videos of your finished piece for your confirmation
  • Estimated Time: Immediate
  • What You Do: Review the photos/videos and confirm everything is perfect
  • What We Do: Capture detailed photos and videos, share for your fianl review
8. Pay Balance
  • Pay the remaining balance of your order
  • Estimated Time: Immediate
  • What You Do: Pay the remaining to balance
  • What We Do: Confirm payment received
9. Shipping
  • Description: Your piece ships within 48 hours of final payment
  • Estimated Time: 7-10 days (delivery)
  • What You Do: Wait for delivery
  • What We Do: Pack securely, arrange shipping, provide tracking information