Q1: How do I send you the product I want?
Simply share the product link from Taobao, 1688, Tmall, JD.com, Xiaohongshu, or any other Chinese shopping platform. You can also send us a clear photo or screenshot showing the product name and price — and let us know the quantity you need. We'll confirm availability and get back to you with a summary.
Q2: What products can you buy for me?
Almost anything from Chinese e‑commerce platforms. We can purchase clothing, accessories, home goods, electronics, beauty products, toys, stationery, and much more.
However, please note that some items are sensitive goods or prohibited items for international shipping. We recommend checking with us first before placing an order — we'll confirm whether we can ship your item to your country. See the "Sensitive vs. Regular Goods" question below for more details.
Q3: Can I combine multiple products from different sellers into one order?
Yes! We can consolidate purchases from multiple sellers into one package to save on international shipping costs. Just send us all the product links and we'll handle the rest.
Q4: How long does it usually take?
- Domestic shipping (within China): 2–5 days
- International shipping: 7–40 days depending on your country and shipping method
Please allow some extra time for consolidation and customs clearance. We'll keep you updated throughout the process.
Q5: How does the payment work?
We split payment into two parts:
- First payment (before we order): Product cost + service fee. We send you a payment link, you approve and pay, and we place the order.
- Second payment (before we ship): After your items arrive at our warehouse, we weigh and pack them, calculate the exact international shipping cost, and send it to you for approval. You pay this separately before we ship.
This way, you only pay the actual shipping cost based on real weight and destination — no estimates or surprises.
Q6: How is the service fee calculated?
We charge a transparent service fee based on the product value. For a complete breakdown with examples, please see our [Pricing Page →].
Product cost and international shipping are charged separately. The service fee covers order placement, communication with sellers, domestic shipping coordination, consolidation, and tracking management.
Q7: How do I pay securely?
We generate adedicated product link on our websitefor your order. You'll receive a secure checkout link to pay via credit card or bank transfer. This way, you can review your order details before completing payment.
Q8: Is the service fee refundable?
If we are unable to purchase your item because the seller is out of stock, we will refund thefull service fee(along with the product cost). However, if we have already placed your order and it's in production or processing, we cannot refund the service fee. For more details, please refer to our Refund Policy page.
Q9: What's the difference between "sensitive goods" and "regular goods"? Can you ship everything?
A: Not everything can be shipped internationally. We classify items into three categories — Regular Goods, Sensitive Goods, and Prohibited Items. Each has different shipping requirements and restrictions.
For a full breakdown with examples, including:
- ✅ What we can ship without issues
- ⚠️ What may require special handling (batteries, liquids, magnets, branded items, etc.)
- ❌ What we cannot ship at all
Please visit our [Shipping Guide →] page for complete details. If you're unsure about your item, just send us the product link and we'll confirm whether it can be shipped to your country.
Q10: Do you offer returns or refunds?
We can assist with returns if the product is defective or incorrect, but please note:
- Return shipping costs and restocking fees are not covered by us.
- We will communicate with the seller on your behalf, but the final outcome depends on the seller's policy.
- For customized or made‑to‑order items, returns may not be possible.
We strongly recommend reviewing product details carefully before confirming your order.
Q11: Will I receive a tracking number?
Yes. We provide a tracking number for every order. Once your package is shipped, we'll send you the tracking details so you can monitor delivery online.
Q12: Can you buy products for my business / bulk orders?
Yes! We also offer sourcing services for businesses with bulk orders. Please visit our For Business page for tailored packages with volume discounts and additional support (supplier sourcing, sample coordination, quality control, etc.).
Still Have Questions?
If you didn't find the answer you were looking for, no worries — just send us an email and we'll reply within 24 hours. Whether it's about shipping, fees, or a specific product, we're here to help.
Ask Us Anything